Questions to Ask Your Window and Door Replacement Contractor

May 28, 2019

questions to ask your window replacement contractor

Like many aspects of home remodeling, window and door replacement is something you rarely think about until something happens, like a broken window pane or skyrocketing energy bills. And when it does, you will likely feel overwhelmed by the endless designs and features available. That is why it’s critical to find a knowledgeable and experienced window and door replacement company you can rely on to give you good advice.

To help in your search for a reputable window and door replacement company, we’ve compiled a list of important questions to ask the companies you find. Based on the answers you receive, you should be able to make the right decision for you and your home.

Are You Insured?

window contractor insurance

Window and door replacement companies should have comprehensive workers’ compensation and liability insurance to protect your home against accidents. You can verify this by requesting to see their certificates of insurance for both general liability and workers’ compensation. Tell the contractors you would like the insurer to send the certificates to your home before the work begins.

A contractor sometimes carries other insurance types such as life, health and auto insurance. When some contractors say they have insurance, they may be referring to any one of these, so don’t let them confuse you. Request that they give you proof of workers’ compensation and general liability specifically.

A contractor who follows proper safety procedures and carries insurance has to pay higher overhead costs, and these expenses are often the reason insured contractors have to charge a higher rate. Depending on what state you live in, the premiums for workers’ compensation can increase the costs of labor from 20% to 100%. If a contractor charges a particularly cheap rate, it may be a sign they are not insured.

Beware of uninsured contractors, as they can be common. Typical reasons for why some contractors don’t carry full insurance include:

  • They do not work full-time.
  • They are self-employed and don’t have employees.
  • They’re just starting out in the contracting business.
  • They can’t pay the premiums.
  • They do not stand behind their work.

To understand the risk, imagine you just hired a company without liability insurance and one of the installers drops a large window from the second floor, damaging your deck below. If this happens, it is unlikely your homeowner’s policy will cover you, unless you happened to buy extra coverage for in-home employees.

Also, imagine a contractor without worker’s compensation has an employee working on your home who suddenly gets injured. While your homeowner’s insurance may help pay the employee’s claim, that claim may still cause your rates to increase and may make it harder for you to get insured later on.

Can You Explain How Your Product Operates?

how do windows work

Although many people initially assume all windows and doors are more or less the same, after doing a little research, they quickly realize windows and doors vary significantly in terms of their styles and features. Certain windows and doors can be more suitable for your house than others.

Windows and door features to consider:

  • Security
  • Safety
  • Ventilation
  • Cleaning
  • Climate control

For instance, if you get tilt-and-turn windows, cleaning the glass will be no trouble at all. Choosing casement windows will provide you with better security, thanks to their advanced locking system. Low-E and energy-efficient windows are also available, which will enhance your home’s climate control and lower your energy costs.

One specific item on your list of questions to ask a representative is whether the manufacturer has ENERGY STAR rated windows and doors. ENERGY STAR qualifications mean windows and doors provide year-round comfort and energy savings.

If you are getting vinyl windows, ask about the exterior and interior finishes. If you are looking to have your windows replaced, you’ll probably want your new windows to match your existing exterior and interior decor. Picking the appropriate finishes is critical for maintaining the harmony of the design and optimizing the window’s performance.

The installation style usually determines the type of finish, so it’s important to know what you’ll be getting. Full-frame replacements typically come with vinyl brickmoulds that serve as both an aesthetically appealing border and a weather barrier. Keeping this in mind, some companies offer to complete the full-frame installation with aluminum cladding, which costs extra. You can save money by being more informed about the details of what your project may entail.

What Fees Does Your Quote Include?

There are several cost-related questions you should ask your contractor:

  1. Do you charge for your estimate? You will probably have to pay several specific fees for your installation. Ask the installer if you must pay for an estimate. If so, this isn’t a deal-breaker necessarily, but it is a good thing to know up-front. Remember, at Homespire Windows and Doors, all consultations are free.
  2. Does the installation include exterior and interior trim? It’s also a good idea to find out whether the contractor’s installation package includes exterior and interior finishes. If not, you’ll have to find someone else to complete that job or do it yourself.
  3. How and by when should I pay? Thirdly, you’ll want to find out what the contractor’s terms of payment are, including the form of payment and payment deadline. While these may seem like minute details, asking now can help you avoid a stressful situation later on.
  4. Are there any hidden fees? Hidden fees are every homeowner’s worst nightmare when they sign a contract. Before signing anything, we recommend you inquire about any potential hidden fees and what services you’d be responsible for paying. Generally speaking, you will only have to pay hidden fees in extreme cases, usually in bow and bay window projects where the installers must replace rotted wood. For other projects, replacing rotted wood is part of the installation process and does not incur any fees. Reinstalling the shutters and blinds may also incur hidden fees, so it’s best to ask about that as well.

What Experience Do You Have?

To get an idea of the contractor’s expertise, we recommend asking the following questions:

  1. How many years have you been in business? You should ask about your contractor’s experience, which can influence the price. Generally speaking, if your contractor has many years of experience and glowing references, you can expect to pay a bit more. You can also do some research on your own to confirm claims your contractor makes.
  2. May we see some of your past projects? Request to look at some examples of past projects, and if possible, direct references from past clients. Professional window and door installation contractors should be able to readily provide photos of their past work as well as customer references. If you’re assessing a contractor based on a neighbor or friend’s referral, see if you can look at their project more closely.
  3. Who will be performing the installation? Also, find out who exactly from the company will be installing the windows. Some contractors have hired crews, while others work with subcontractors. Is the employee you’re speaking with just a representative, or will they be doing the installation themselves?

Also, check out online reviews, such as those on Google and Facebook, to find out what previous customers thought. If they’re a larger, established business, you should be able to find multiple, helpful reviews.

How Long Will It Take to Replace My Windows or Doors?

How Long Will It Take to Replace My Windows or Doors?

To get a better idea of the start-to-finish timeframe of the project, remember to ask the following:

  1. How long will it take to install? By knowing the timeline for your installation, you’ll be able to better accommodate your schedule. With Homespire Windows and Doors, many projects can be completed in as little as one day.
  2. How will inclement weather impact the timeline? Don’t forget to ask how bad weather may affect your installation.
  3. Will the contractor take measures to protect my home during the installation? When speaking about the timeline, make sure to ask questions regarding common concerns on the day of installation. Find out how they’ll protect your home during the installation while they work and how they’ll clean up the work area once they finish the project.
  4. Will I have to be present during the installation? If you have to be at home, make sure you won’t have any schedule conflicts.

If a contractor is able and willing to walk you through every step and update you on the status through the length of the project, this is a good sign. It means they’re knowledgeable and will communicate well as the project advances.

How Much Will I Save Once I Have Replacement Windows Installed?

The quality of your windows plays a significant role in your comfort, as they directly impact the efficiency of your home to retain your air conditioning in summer and heating in winter. Make sure to ask your contractor how much new windows will save you on heating and cooling costs. Once they have inspected your current windows, they can assess the current energy efficiency of your home, and provide an estimate on how much more you could save with new windows.

At Homespire Windows and Doors, we offer premium composite windows that will not only improve your comfort, but can also decrease your energy bills by up to 35%, increase your energy efficiency by up to 54% and make your home more secure. Our windows are manufactured locally in Pennsylvania using high-quality composite in order to withstand the extreme Pennsylvania climate. We design our windows to fit your house specifically, and we can create windows to fit in openings of any size or shape.

To make sure you get high-quality windows that suit your style and budget, ask a Homespire Windows and Doors representative to come to your home and perform a window analysis, which is entirely free of charge. During this analysis, the representative will calculate how much money your home is wasting on energy costs and estimate how much a window replacement will cost.

Allow Us to Perform Your Window or Door Replacement

window replacement

If you’re a homeowner in Central Pennsylvania, Philadelphia or surrounding areas and are ready to update your windows and doors, choose Homespire Windows and Doors, the top window and door replacement company in the region. Because we understand the importance of this investment, we do our best to ensure our customers are satisfied with our work.

Here are some of the features that make our windows and doors the best on the market.

1. Varied Design

At Homespire Windows and Doors, we realize every homeowner’s needs are unique, so regardless of your request, we’ll have an option for you. We maintain a partnership with a manufacturer in the area, so we can make any kind of window. Our broad selection of windows includes the following options:

  • Double-hung windows: This classic window contains two panes that offer vertical adjustment.
  • Casement windows: These consist of a single-pane window that has hinges on one side.
  • Sliding windows: These windows feature easily sliding panes and horizontal adjustment.
  • Awning and hopper windows: These windows feature a hinge on the top and are typically in basements.
  • Bay windows: Bay windows are a window space that projects outward from the walls, forming a bow-shaped appearance. They consist of three panes of glass, with the two panes on the sides angled.
  • Bow windows: Bow windows are similar to bay windows, but have at least four panes.
  • Fiberglass Doors: Made to last and available in wood-grain styles.
  • Aluminum Storm Doors: Perfect for ventilation and protection of your exterior doors.

2. Quality Materials

Our windows and doors feature premium materials sourced in the United States. All of our products provide unrivaled security and efficiency.

3. Quality Construction

In addition to high-quality materials, we also use high construction standards. We are partnered with a nearby manufacturing company to maintain the integrity of every component during the manufacturing process. We pay attention to every detail and do not cut any corners — including our use of fusion welding on the frames to keep weak seams from opening up.

4. Quality Installation

One thing that sets us apart from many other contractors in our industry is that we don’t hire subcontractors to perform your installation. We have a team of installation professionals that we have trained to meet our high standards of service. This allows us to offer the only true lifetime warranty on both materials AND labor.

5. Energy Savings

Nothing decreases the energy efficiency of a home like windows with poor insulation. Homespire’s windows, which feature a glass system with 12 layers and window spacer technology, can save homeowners as much as 35% on their energy bills.

6. Security

High-quality windows and doors provide an enormous advantage when it comes to preventing intrusions, and feature cutting-edge security technology to help. Security features include our 12-layer tempered glass and invisible security bars. The construction of our windows, which uses 12-point fusion welding and foam-enhanced casing, also boosts the strength of the window and makes it much more challenging for someone on the outside to pry it open.

To learn more about our products and services, contact Homespire Windows and Doors by filling out our contact form or calling us at 844-789-0256.

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The workers were very professional. They worked very well together. They were very knowledgeable about the job that they were doing. Something didn't look right they made it right. We love the work they have done for us. We would not have any hesitation to recommend them to anyone
Shermans Dale, PA
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We were very pleased with our Homespire experience! The sales rep and installation crew were fantastic! Very pleased with our windows and our beautiful basement door.
Boiling Springs, PA
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I have done and still do most of the refurbish work at my past home and present home; helped my son remodel homes. I was very impressed by Andrew & Shawn's workmanship. I will want them back when we get more windows replaced. I also think it is good your Sales Reps go out on the job to experience the installation.
Ephrata, PA
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Our experience with Homespire from start to finish was excellent. Our Sales Rep, Winston, was friendly and knowledgeable. He didn't pressure us into any decision. Our installation went so smoothly. Andrew and his crew cleaned up so well, you wouldn't have even known they were there. We also liked working with a local company.
Lancaster, PA
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Your installers continually vacuumed as they worked, leaving our home spotless. When they finished they also did not mind me looking over their shoulder during the installation, because I was interested in inspecting the condition of our window frames. They better be well-paid window installers. They were very agreeable. Thank you.
Coatesville, PA
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Having all your windows replaced at one time could be a nerve racking experience.But thanks to the professionalism and knowledge of Dave and Dave it went smoothly. They are a great team and my windows look fantastic.
West Chester, PA
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Love my new windows. Also had Kitchen Saver redo my kitchen - love it. Bath Fitter redid my bathroom and love it. Also would highly recommend to anyone.
Williamstown, PA
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Homespire was great about helping communicate with my more than difficult HOA. I was very satisfied with how the installers went above and beyond to finish my windows in a professional and timely manner. They were punctual and did a great job!
Reading, PA
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These guys are the best people ever. I had never had these experiences with installers. I will definitely recommend your company to all friends & family members.
Reading, PA
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Sales rep, project manager, and installers were very knowledgeable about the Homespire window. This window is one of the best quality of all the windows we compared on the market. I would recommend Homespire to friends and family. Thank you for a job well done!
Reading, PA
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It was a pleasure having the crew in my home. They were so clean with their work; you would not have known they were working and working diligently. They were superb.
Harrisburg, PA
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I thought they were real good installing. Really liked the Salesman. Also, I liked the person calling us on the phone, very pleasant. Everything was on time.
Narvon, PA
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Great workers, fantastic job , beautiful windows. Very pleased with all that was done. for us. We will recommend your company 100%. Thank you. God Bless
Reading, PA
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Once installation was complete I felt a great sense of relief because of the quality product and installation. No more drafts or leaks!
North Wales, PA
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Very professional. On task the entire time. Clean up was spot on all questions answered in a friendly and professional manner very satisfied.
Wyomissing, PA
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Everything was done professionally and on time. We would highly recommend Homespire to our family and friends.
Blue Ridge Summit, PA
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Great job. Installer was first class.
York, PA
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We would hope other projects would go smoothly as installing these windows.
Halifax, PA
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I would recommend to anyone. The clean up was great and the politeness.
Hanover, PA
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More than pleased!
Carlisle, PA
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They were on time. very efficient work and did not disturb residents.
Blue Ridge Summit, PA
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The installer and helper were excellent.
York, PA
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Awesome experience professionalism from subs to installation.
New Cumberland, PA
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They look nice. Like the appearance.
Chambersburg, PA
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They were very pleasant and answered my questions. They even put my curtains back up which I really appreciate.
King of Prussia, PA
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It was very good.
Oley, PA
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It took only 3 hours. The end result is fantastic! Got a lot of nice compliments from the neighbors.
Reading, PA
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Very good job. Great crew.
Philadelphia, PA
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Very good and informative.
Havertown,PA
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I am very happy with the entire experience. My new windows are beautiful.
Philadelphia, PA
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The installer did a great job. The windows look great. We are very pleased.
Chester Springs, PA
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Excellent experience From start to finish
Elverson, PA
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Learned a lot by watching installers, good crew in and out.
Philadelphia, PA
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